Frequently asked questions
You can place an order for glass water gallons through our application. For support and guidance, contact our customer service team.
No, we have no minimum order requirement to qualify for delivery.
We understand that circumstances may change. Please get in touch with our customer service team as soon as possible to inquire about modifying or canceling your order.
Yes, we offer packages for you to choose from. You can customize your delivery quantities to suit your needs.
Yes, you have the option to deactivate your account at any time. Simply log in to your account, navigate to the settings or account management section, and follow the instructions to deactivate your account. If you encounter any difficulties, contact our customer support team for assistance.
If you deactivate your account, any e-coupons associated with your account will typically become void and inaccessible. It's essential to redeem any e-coupons or rewards before deactivating your account to ensure you keep all benefits. Once the account is deactivated, you may not be able to retrieve or use any remaining e-coupons. If you have any questions or concerns about the status of your e-coupons or rewards upon deactivation, please get in touch with our customer service team for assistance.
We have a scheduled weekly delivery plan for our glass water gallons.
We currently offer one free delivery per week. Use the calculator on our application to make sure you have enough gallons for the whole week.
We currently don't offer this service, but that could change. Stay tuned.
Delivery days and times are predetermined based on our weekly delivery schedule. However, we are exploring options to offer more flexibility in the future.
We currently deliver to specific areas in Dubai, Please get in touch with our customer service team for assistance if you need help determining whether we deliver to your location.
If you encounter any issues with your delivery or product, please get in touch with our customer service team immediately. We are committed to resolving any concerns promptly and ensuring your satisfaction.
Yes, our glass water gallons are eco-friendly. Glass is 100% recyclable and can be reused indefinitely without losing its quality or purity.
We strive to minimize our environmental impact by using recycled materials in our packaging whenever possible. Our goal is to reduce waste and promote sustainability throughout our supply chain.
We prioritize sustainability in our production process by implementing energy-efficient technologies, minimizing water usage, and reducing emissions. We continuously assess and improve our practices to minimize our environmental footprint.
Our whole program is based on a refill program to encourage reuse and reduce waste. Stay tuned for updates on initiatives aimed at promoting sustainability in our operations.
Absolutely, Our glass water gallons are free from BPA (bisphenol A) and other harmful chemicals, ensuring you enjoy clean and safe drinking water without compromising your health or the environment.
We prioritize responsible water sourcing practices, ensuring we utilize all the wastewater produced from the filling process and use it for other purposes in our facility.
We are committed to reducing single-use plastic waste by offering glass water gallons as an alternative to plastic bottles.
Not yet, but we actively seek to support environmental and conservation organizations that align with our values and mission through partnerships, donations, or contributions to initiatives to protect water resources, wildlife habitats, and eco-systems.
Our glass gallons are 100% recyclable, so you can consider returning them to us for recycling or dispose of them in the recycling bin.
Our long-term sustainability goals include further reducing our environmental footprint, increasing the use of renewable resources, and fostering a culture of sustainability within our organization and community. We are committed to continuous improvement and transparency in our sustainability efforts.
Glass is one of the most recyclable materials available. It can be recycled indefinitely without losing quality or purity.
Recycling glass helps conserve natural resources, reduces energy consumption, and minimizes waste sent to landfills because it often operates in a closed-loop system, where recycled Glass is used to manufacture new glass products. This reduces the need to extract and process raw materials, conserve natural resources, and lower environmental impact.
Glass containers are durable and resistant to degradation over time. They can with stand repeated use and cleaning without deteriorating, making them a long-lasting packaging option that contributes to waste reduction.
Sadly, a significant number of plastic bottles end up in landfills, with estimates suggesting that only about 25% of plastic bottles are recycled globally. The remaining bottles contribute to the growing waste crisis, taking up valuable space in landfills where they can persist for hundreds of years without decomposing. Additionally, a substantial portion of plastic bottles is littered, finding their way into oceans and water bodies. It's estimated that approximately 8 million tons of plastic enter the oceans every year, posing severe threats to marine life and ecosystems. To combat this issue, it's crucial to prioritize reducing single-use plastic consumption by opting for reusable alternatives whenever possible.
Our water is low in sodium. As for pH levels, water should neither be alkaline nor acidic it should be balanced. The best pH level for drinking water is 7.0, which is the natural pH level of our body. That's why our water is meticulously formulated to maintain ideal electrolyte, pH, and mineral balance.
Yes, RO (Reverse Osmosis) is widely used in the UAE, and it has excellent benefits. It filtersnearly all contaminants due to its membrane, which filters not only the larger contaminants mostwater filtration systems catch but can also remove dissolved substances from within the water.
Glass water gallons offer numerous health benefits. Glass is nonporous and does not leach harmful chemicals into the water, ensuring that you enjoy pure, clean, and safe drinking water without the risk of contamination. That's why our water is microplastic-free and Odor-Resistant.
Glass has excellent temperature stability, meaning it can withstand temperature changes without leaching chemicals or affecting water quality.
Plastic water bottles may contain harmful chemicals such as BPA (bisphenol A) and phthalates, which can leach into the water, especially when exposed to heat or sunlight. Switching to glass water gallons eliminates the risk of exposure to these chemicals and promotes safer drinking water.
While specific studies may vary, numerous scientific research articles and publications support the health benefits of staying hydrated through adequate water intake. Additionally, Glass is widely recognized as the safest and most inert material for storing and consuming beverages, further supporting its health benefits.
Making the switch is a sustainable and environmentally conscious choice with several benefits. Glass is an inert and nonporous material, ensuring that it doesn't leach harmful chemicals into the contents, providing a cleaner and purer drinking experience.
Yes, there are also public health effects caused by Plastic waste. Plastic additives are known carcinogens and endocrine disruptors. We are exposed to these chemicals in one way or another because microplastics are considered contaminants that can enter the food chain after being consumed in various ways, including drinking water.
While BPA-free plastics are marketed as safer alternatives, some research suggests they may still pose health risks. Certain BPA-free plastics may contain substitutes like BPS (Bisphenol S)or other chemicals with similar endocrine-disrupting effects. These chemicals may leach into food or beverages, especially under high heat conditions or prolonged use. Consider alternatives like Glass or stainless steel for food and beverage containers to minimize potential risks.
BPS (Bisphenol S) is a common substitute for BPA in BPA-free products. However, research suggests that BPS may have similar endocrine-disrupting properties to BPA. Phthalates, Antimony, Styrene, and Vinyl Chloride are all chemicals used in the production of PVC(polyvinyl chloride) plastic. PVC plastic is a known human carcinogen and may leach from PVC products over time.
PET (polyethylene terephthalate) gallons have raised concerns regarding potentially releasing harmful chemicals into water. Studies have shown that under certain conditions, such as exposure to heat or prolonged storage, PET may leach chemicals into the water, posing health risks to consumers.
Microplastics originating from plastic water bottles enter our food chain through several pathways. When plastic bottles are discarded and not properly recycled, they can degrade overtime into tiny particles known as microplastics. These microplastics can contaminate soil and water sources, where marine animals and organisms ingest them. As larger predators, including humans, consume these animals, the microplastics transfer up the food chain, ultimately reaching our plates. This underscores the importance of proper plastic waste management and adopting sustainable alternatives to minimize plastic pollution and its impact on our health and ecosystems.
Scientific studies have quantified the amount of microplastic ingestion from drinking water stored in plastic bottles. For instance, research suggests that individuals primarily consuming bottled water may ingest approximately 90,000 microplastic particles annually. This figure highlights the potential impact of plastic bottle usage on human health. By opting for water stored in glass gallons, customers can minimize their exposure to microplastics and enjoy a purer drinking experience.
We offer glass water gallons in a standard size of 16 liters.
Eventually, they are glass, after all. However, our glass is protected with a black basket. If it breaks due to a manufacturing defect, we will replace it at no charge.
Yes, we offer a buyback option for our glass gallons. If you're interested in returning your glass gallon for a buyback, please get in touch with our customer service team for more information on the process and any applicable terms and conditions. We're committed to promoting environmental sustainability and appreciate your participation in our buy back program
Nope. Our gallons will fit perfectly on the regular dispenser however, we recommend using a bottom-loading dispenser
We recommend sanitizing your dispenser regularly to maintain hygiene and ensure safe drinking water.
Yes, we offer dispenser sanitization services to ensure the hygiene and safety of your drinking water. Our team is equipped to thoroughly clean and sanitize your dispenser, eliminating any potential contaminants and maintaining optimal water quality. You can conveniently book dispenser sanitization appointments directly through our app, making it easier than ever to keep your dispenser hygienic.
